Delete your
Circular account
Updated 30 October 202622-day cancellation window
You don't need to email us, explain yourself, or talk to anyone. Deletion is a couple of taps inside the app — and if the app is out of reach, we'll do it for you.
Method 01In the app — fastest
- Sign into the account you want to remove, on the device you use most.
- Open Settings.Settings → Account → Delete account
- Confirm. The app shows what will be removed and asks you to verify that it's really you before the request is filed.
- Done. Sign-in stops working straight away and your profile disappears from search. Your data is removed on the schedule below.
Changed your mind inside the window? Sign back in and cancel the request. After the window closes there is no recovery — the account and its data are gone.
Method 02By email — if you can't reach the app
Lost the device, locked out, or the app won't open: write to us from the email address your account is registered with and we'll handle the deletion for you.
Subject line: Account Deletion Request. Tell us the username if you remember it. For your safety we may ask one or two questions to confirm you own the account before we act.
Never send us your password, your recovery secret, or a one-time code. We will not ask for them, and a message that appears to request them is not from us.
01What happens, and when
Immediately on request
- Signing in stops working.
- Your profile is no longer visible.
- Your username stops resolving in search.
- Paid entitlements are cancelled with your app store.
During the 22-day window
- Profile, bio and image removed.
- Friendships, requests and group memberships dissolved.
- Device and session records deleted.
- Encryption key material withdrawn.
- Encrypted messages and stored files purge in the background.
At the end of the window
- The authentication record is closed and the account identifier is retired.
- Remaining encrypted material goes as our backup retention expires.
- Safety and legal records tied to enforced action are kept only as long as we're required to keep them.
If you cancel in time
- Sign in and the app offers cancellation.
- Nothing that has already been purged comes back — which is why the window exists to catch a change of heart, not to restore history.
02What deletion cannot reach
We'd rather be precise than promise something we can't deliver:
- Messages already delivered to another person's device. A copy your friend's phone holds is on their phone. They can delete it; we can't reach in and remove it.
- What other participants keep. Group members retain their own encrypted record of the conversation you were part of.
- Content someone saved, exported or reported. If another user exported a chat, or reported you and attached the messages, that copy sits outside your account.
- Backups. Encrypted data may persist in backup sets until each set naturally expires; that's the tail of the 22-day schedule, not a hidden copy we keep reading.
- Records we're legally required to hold, and purchase records needed for financial accountability.
03Uninstalling is not the same thing
Removing the app from your phone deletes the local copy of your data on that device, including cached media and your keys. Your account and its server-side data stay until you run one of the two methods above. If you're done with Circular, delete the account — otherwise your username stays reserved and your contacts keep a conversation that can no longer be answered.
04Worth doing first
- Export what you want to keep — conversations you can export, media you want saved to your gallery.
- Tell the people who matter, so a chat doesn't look like it went quiet for no reason.
- Check active subscriptions on your app store account so nothing bills after you're gone.
Questions about what deletion means for your data? The privacy policy covers it, and support@zovhra.com answers people, not robots.